We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused and unworn, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
To initiate a return, you can contact us at info@maltofridge.com. Please note that returns must be sent to the following address:
158 Rue Royale, Les Coteaux, QC, J7X 1A6, Canada
If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any questions about returns at info@maltofridge.com.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.
Unfortunately, we do not accept returns of sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have and, once the return is approved, make a separate purchase for the new item.
We will notify you once we have received and inspected your return, and we will let you know if the refund has been approved. If approved, your refund will be automatically applied to your original method of payment within 10 business days. Please note that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@maltofridge.com.