Privacy policy

Last Updated: March 25, 2026

Malto operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Malto is a Shopify-powered store, which allows us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you. Depending on how you interact with the Services, your location, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact Information – including your name, address, billing address, shipping address, phone number, and email address.
• Financial Information – including credit card, debit card, and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.
• Account Information – including your username, password, security questions, preferences, and settings.
• Transaction Information – including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with Us – including information you provide in communications with us, such as when submitting inquiries to customer service.
• Device Information – including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage Information – including information about your interaction with the Services, such as how and when you access or interact with them.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you – including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services – including from your device when you use our products or services or access our websites, and through cookies and similar technologies.
• From our service providers – including when we engage them to implement certain technologies or when they collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

• Providing, Personalizing, and Improving the Services – We use your personal information to provide the Services, including to perform our contract with you, process payments, handle orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipments, facilitate returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising – We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and showing you online advertisements about products or services on the Services or other websites, based on items you previously purchased or added to your cart, as well as your other activity on the Services.
• Security and Fraud Prevention – We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or respond to fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password, or any other access credentials with anyone.
• Communicating with You – We use your personal information to provide customer service, respond to inquiries, provide efficient services, and maintain our business relationship with you.
• Legal Purposes – We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or ongoing litigation, or other legal proceedings, as well as to enforce our terms or policies or investigate potential violations.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers, and other third parties that provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and display advertisements, including personalized advertising through third-party services based on your online activity with different merchants and websites. These partners will use your information according to their own privacy notices. Depending on your location, you may have the right to request that we do not share information about you for targeted advertising and marketing purposes based on your online activity.
• When you instruct us, make a request, or otherwise consent to the disclosure of certain information to third parties, such as for shipping products or using social media widgets or login integrations.
• With our affiliates or, more generally, within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations (e.g., in response to subpoenas or similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve them. Information you submit to the Services will be shared with Shopify, as well as with third parties who may be located outside your country of residence, to provide and improve the Services. Additionally, to protect, develop, and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, other merchants, and Shopify. Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify to provide these enhanced features. In these circumstances, Shopify is responsible for processing your personal information and responding to your requests regarding your rights related to its use. For more information on Shopify’s use of personal information and your rights, see Shopify’s Privacy Policy for Consumers. Depending on your location, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with us or that we do not control, we recommend reviewing their privacy and security policies, as well as their terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information on them. Information you provide in public or semi-public spaces, including third-party social media platforms, may also be visible to other users of the Services and/or those platforms, without restriction on their use by us or others. Inclusion of these links does not imply endorsement of the content, owners, or operators of these platforms unless stated otherwise on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who provided us with personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we are not aware of sharing or selling personal information of individuals under 16 years of age, as defined by applicable law.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” Any information you send to us may not be secure in transit. We recommend not using unsecured channels for transmitting sensitive or confidential information.

The retention period for your personal information depends on factors such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other contracts or policies.

Your Rights and Choices

Depending on your location, you may have certain or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances, and in some cases, we may decline your request to the extent permitted by law:

• Right of Access / Information – You may have the right to request access to personal information we hold about you.
• Right to Erasure – You may have the right to request deletion of personal information we hold about you.
• Right to Rectification – You may have the right to request correction of inaccurate personal information we hold about you.
• Right to Portability – You may have the right to receive a copy of personal information we hold about you and request its transfer to a third party, under certain circumstances and with some exceptions.
• Communication Preferences – We may send promotional emails. You may opt out at any time using the unsubscribe link in our emails. If you unsubscribe, we may still send non-promotional emails, such as those regarding your account or orders.

You may exercise these rights through the designated locations on the Services or by contacting us using the details below. We will not penalize you for exercising these rights. We may need to verify your identity before processing your requests as permitted by applicable law. You may designate an authorized agent to exercise these rights on your behalf. Before accepting such a request from an agent, we will require proof of authorization and may ask you to verify your identity directly. We will respond within the timeframe required by applicable law.

Complaints

If you wish to file a complaint regarding our handling of your personal information, please contact us using the details below. Depending on your location, you may have the right to challenge our decision by contacting the relevant data protection authority in your region.

International Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s standard contractual clauses or equivalent agreements issued by the relevant UK authority unless the data is transferred to a country deemed to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call us at 450 267-0381, email us at confidentialite@maltofridge.com, or contact us at:

158 Rue Royal, Les Coteaux, QC, J7X 1A6, Canada